Frequently Asked Questions

Our markup is always 0%. You pay exactly the price of the product plus the cryptocurrency network fee. We earn from wholesale discounts from our providers, so the final price for you remains minimal.

No. The top-up is done through a completely legal (white) method via official provider APIs. Over 5 years of operation and more than 10,000 top-ups, not a single case of account ban, trade restriction, or fund reversal has been recorded.

For instant payment with no fees — choose Bitcoin via Lightning Network or TON. For larger amounts ($50+), USDT (TRC-20, ERC-20, BSC network) or Litecoin work great.

Crediting happens automatically after receiving the required number of blockchain confirmations. For Lightning Network and TON, this takes 5-10 seconds. For USDT (TRC-20) — about 2-5 minutes. For Bitcoin Mainnet — 10-30 minutes (after 1 confirmation).

Absolutely not. steam0.shop works without accounts, passwords, or personal data collection. We only need your login (Steam ID) solely to send funds to your account.

First, check your transaction status in the blockchain explorer. If the transaction is confirmed but your Steam balance hasn't changed (this rarely happens due to technical issues on Steam's side) — contact our Telegram support (link at the bottom of the site). Your payment is insured: we verify the network and manually process the payment within 10-15 minutes, or refund the cryptocurrency.

When creating an order, we freeze the current exchange rate (Binance/Bybit) for 15 minutes. You must send the coins within that time. If you didn't make it and the rate dropped significantly — the algorithm will recalculate the top-up amount. Best approach: contact support, and we'll manually credit the remainder.

Our gateway automatically converts dollars/euros/rubles to your account currency at Steam's official rate. CIS accounts (Russia, Ukraine, Kazakhstan, etc.), as well as Europe and USA are supported. Important note: China, Turkey, and Argentina accounts are temporarily topped up with additional conversion conditions due to Valve's strict policies for these regions.